Privacy policy
How we use your information when you request and manage a vehicle rental.
Updated 24 September 2026Controller and contact
CocheRentalTravessera de Dalt, 51, 08024 Barcelona, España
bookings@coche-rental.comInformation we process
Contact details, your name, date of birth, address, booking details, and copies of the identity document and driving licence you submit. We also process technical request data and security signals to identify duplicate or abusive submissions. The booking form does not request bank card details.
Purposes and legal grounds
We handle your request, check driver requirements, arrange collection and return, and answer questions to take steps towards a contract and perform the rental (GDPR Article 6(1)(b)). Security and fraud prevention rely on our legitimate interest in protecting the service (Article 6(1)(f)). Where applicable, we retain information to meet legal obligations (Article 6(1)(c)). Acknowledging this policy does not authorise advertising or replace any consent that must be requested separately.
Documents and review
Required fields and requested documents enable us to process the booking and check the driver; without them we may be unable to confirm the rental. Do not send unrelated information or other people's documents. Files are encrypted in private storage and can only be opened through an authorised administrative session. Staff review the files: a rejected document can be replaced from the booking voucher in your customer session. Automated risk signals support this review; staff make the booking confirmation decision.
Retention
Document copies are retained while the request and rental are being handled and for up to two months after completion or cancellation. Necessary contractual records may be kept for applicable statutory periods or while a claim is unresolved. Additional retention is limited to the information needed for that purpose; identity copies are not retained by default for the entire accounting retention period. You can request erasure when information is no longer needed.
Recipients and external services
Authorised CocheRental staff have access, as do hosting and infrastructure providers where necessary to deliver the service and subject to data protection obligations. Authorities or insurers may receive the strictly necessary information where a legal obligation or a rental-related matter requires it. Your documents are not published. If you choose an external messaging or social-network link, that service's terms also apply.
Cookies and Google Ads
The site uses session cookies for bookings and administrative access and a language preference. With your advertising consent, we keep a source category, UTM tags, campaign name and whether a Google click identifier was present for the session; the full gclid is not stored with the booking. Google Ads measures campaigns and conversions and Google may process technical device, browsing and interaction data under its policy. You may refuse or withdraw consent without affecting your booking.
Your rights
You may request access, correction, erasure, restriction, objection and, where applicable, portability. Where processing relies on consent, you may withdraw it without affecting earlier processing. Email your request to the contact address; we normally respond within one month, with legally permitted extensions for complex cases. We may proportionately verify your identity to protect your data. You may also complain to the Spanish Data Protection Agency (AEPD).